Privacy Policy
Your privacy is important to us. This policy explains how Canadian Charity Lottery collects, uses, and protects your personal information.
Information We Collect
Contact Form Submissions
When you contact us through our website forms, we collect:
- Name and contact information (email, phone)
- Message content and communication history
- Date and time of submission
- IP address and browser information for security purposes
Ticket Purchase Information
For lottery participation, we collect:
- Name, address, and date of birth for age verification
- Payment information (processed securely by third-party providers)
- Ticket numbers and purchase history
- Communication preferences for draw notifications
Website Analytics
We collect basic analytics data to improve our website:
- Pages visited and time spent on site
- Device type, browser, and screen resolution
- Geographic location (city/province level only)
- Referral sources (how you found our website)
How We Use Your Information
Lottery Operations
To conduct fair and transparent draws, verify eligibility, distribute prizes, and communicate with participants about draw results and prize claims.
Customer Service
To respond to inquiries, provide support, resolve complaints, and maintain communication about your participation in our programs.
Legal Compliance
To comply with gaming regulations, conduct required audits, prevent fraud, and meet reporting obligations to regulatory authorities.
Website Improvement
To analyze website usage patterns, improve user experience, and ensure our website functions properly across different devices and browsers.
Data Sharing and Third Parties
When We Share Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers:
- Payment processors for secure transaction handling
- Independent auditors for draw verification
- IT service providers for website hosting and maintenance
Legal Requirements:
- Regulatory authorities for compliance and licensing requirements
- Law enforcement agencies in response to legal subpoenas or court orders
- To protect against fraud, security threats, or illegal activities
Your Privacy Rights
Access and Correction
You have the right to request access to your personal information and correct any inaccuracies. Contact us using the information below.
Data Portability
You can request a copy of your personal data in a structured, commonly used format.
Deletion
You can request deletion of your personal information, subject to legal retention requirements and legitimate business needs.
Marketing Opt-out
You can unsubscribe from marketing communications at any time using the links in our emails or by contacting us directly.
Contact Us About Privacy
For any privacy-related questions, concerns, or to exercise your privacy rights, please contact our Privacy Officer:
Privacy Officer
Email: info@rooferspartanburgsc.com
Phone: 1-844-782-7775
Response Time: We will acknowledge your inquiry within 5 business days and provide a complete response within 30 days.
Policy Updates
This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We will:
- Post the updated policy on this page
- Update the "Last Updated" date at the top of the policy
- Notify you of significant changes via email or website notice
Last Updated: January 2025